Important Information about your appointment....

  • Booking Terms & Conditions:-  Please give as much notice as possible for cancellations.  At least 24 hours’ notice where possible or half fee may apply.  This appointment may then be offered to someone on my waiting list or someone that really needs it.  If it is last minute I do not always get time to contact people. Thank you in advance for your consideration.  There is a standard £18 'no show' fee - this applies if you do not cancel your appointment.

  • Gift Vouchers are non refundable and cannot be used after their expiry date, just like in any salon or store.  There is 6 months so plenty of time to redeem and I will always do my best to accommodate you as much as I can and as quickly as I can.  Evening appointments need to be booked in advance due to high demand but day times are much more available as little as the following week. 

 

  • Please discuss any medical history with me prior to your appointment if you are concerned it may affect your treatment or health.  It's very important that you tell me if you are pregnant, have had or are suffering from DVT or blood clots, Cancer or high blood pressure.  If you are concerned about your health & how a treatment might affect you or you are on medication, please discuss this with your GP or Consultant prior to booking your appointment to make sure they are happy for you to proceed.  

  • If you have any medical or health problems considered to be contagious, please contact me prior to your treatment. For example, athlete's foot, fungi infections, veruccas, impetigo,  skin infections, hair lice, cold sores etc.  Not all is lost! Sometimes we can adapt treatments to avoid these areas but it is always best to check! Don't feel embarrassed as these are all very common problems!

 

  • My treatments here are completely confidential and anything discussed during your treatment will be treated so. You can rest assure you are in good hands.

 

  • Most importantly, this treatment is about you! This is your time out and I want you to get the most out of your treatment.  Please feel free to contact me on my 'visit us' page and I will be more than happy to answer any questions you may have.

PRIVACY STATEMENT: 

Data Security
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.
I will contact you using the contact preferences you have given me.  

The only details I will hold on you are:  the completed consultation form you completed and signed on your first visit and any subsequent updates, your telephone number on my phone and possibly your email address on my email account should that be your preferred method of contact.  We may have had Facebook contact on my Reflexology site in messenger and normally these are rarely deleted so I can keep up with any conversations or changes we may  have discussed on there regarding your appointment or health.   No one else has access to these. 

 

Why do I need your personal details?

This is to ensure you receive the best treatment from me tailored to your personal expectations and health needs.  Details such as lifestyle help to determine stress levels and any recommendations I can make to help you.  Contact details are important so we are able to keep in touch regarding your appointment and health changes and for emergency contact purposes.  If there are any details you would like me to destroy.  Please contact me and I will be happy to do so. 

YOUR RIGHTS
GDPR gives you the following rights:

  • The right to be informed: To know how your information will be held and used (this notice).

  • The right of access: To see my records of your personal information, so you know what is held about you and can verify it.

  • The right to rectification: To tell me to make changes to your personal information if it is incorrect or incomplete.

  • The right to erasure (also called "the right to be forgotten"): For you to request me to erase any information I hold about you if you ask me not to hold it anymore

  • The right to restrict processing of personal data: You have the right to request limits on how I use your personal information

  • The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

  • The right to object: To be able to tell me you don’t want them to use certain parts of your information, or only to use it for certain purposes.

  • Rights in relation to automated decision-making and profiling.

  • The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

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